Home Emergency Experts is a trading style of Nationwide Property Assistance Limited. Registered in England & Wales Company No: 08964573 - VAT No: 183 1335 21 whose Registered Office is at:
7 The Courtyard, Buntsford Drive, Bromsgrove, B60 3DJ Nationwide Property Assistance is authorised and regulated by the Financial Conduct Authority in the United Kingdom - Registered No:659799. Details about the extent of this regulation by the Financial Conduct Authority are available from us on request.Complaints Procedure: We do our best to provide you with the highest levels of customer service at all times, however, should you wish to make a complaint you should do so with our Customer Services Director Jeremy Savill. You can do this in
writing to Nationwide Property Assistance Limited, whose Registered Office is at:
7 The Courtyard, Buntsford Drive, Bromsgrove, B60 3D, by email to [email protected]
, or by telephone on 0345 304 0412 detailing the nature of the complaint. If we are unable to resolve your complaint by close of business on the third working day after receipt, an acknowledgement will be sent confirming who is dealing with the complaint and when we will expect to respond to you. Within 8 weeks of the date we receive a complaint we will provide you with our final decision. If you remain dissatisfied you can refer your case to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR, telephone 0800 023 4567 or fax 020 7964 1001, Email [email protected]
, or website www.financial-ombudsman.org.uk .