Complaints
Complaints Procedure: We do our best to provide you with the highest levels of customer service at all times, however, should you wish to make a complaint you can do this in writing to Nationwide Property Assistance Limited, whose Registered Office is at: 7 The Courtyard, Buntsford Drive, Bromsgrove, B60 3D, by email to customerrelations@npa247.com, or by telephone on 0333 323 0260 detailing the nature of the complaint. If we are unable to resolve your complaint by close of business on the third working day after receipt, an acknowledgement will be sent confirming who is dealing with the complaint and when we will expect to respond to you. Within 8 weeks of the date we receive a complaint we will provide you with our final decision. If you remain dissatisfied you can refer your case to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR, telephone 0800 023 4567 or fax 020 7964 1001, Email complaint.info@financial-ombudsman.or.uk, or website www.financial-ombudsman.org.uk
npa24:7 and Home Emergency Experts are trading name of Nationwide Property Assistance Limited, 210-222 Hagley Road West, Oldbury, B68 0NP (registered in England company no. 08964573 - VAT No: 183 1335 21) which is authorised and regulated by the Financial Conduct Authority (FCA) for general insurance activity under Financial Services Register number 659799. The regulatory status of npa24:7 can be checked by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 (call rates may vary).
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